ChatMnE: How Upaya Used AI to Improve Impact Measurement in Livelihoods

ChatMnE, 10x Impact Labs’ AI-powered MEL co-pilot, supported Upaya’s Impact Measurement & Management (IMM) team in designing stronger measurement frameworks and evaluation tools across multiple livelihoods-focused investments. For two waste management enterprises and one poultry enterprise, the team used ChatMnE to structure and refine comprehensive Theory of Change frameworks, helping clearly articulate pathways from inputs and activities to outputs, outcomes, and long-term impact. The platform was particularly valuable in sharpening outcome statements and distinguishing outputs from outcomes. ChatMnE also assisted in designing impact evaluation questionnaires by helping teams frame sensitive questions around beneficiary mental health and wellbeing in a non-invasive yet actionable manner. Through contextual follow-up questions and domain-specific guidance, the platform generated more nuanced and relevant recommendations than generic AI tools. Additionally, it supported the development of specialized survey modules for goat-rearing livelihoods programs, helping teams capture insights on livestock survival, farmer outcomes, and the contribution of local implementing partners. The result was faster, higher-quality MEL design, enabling teams to develop more robust theories, indicators, and evaluation instruments with significantly less effort.